Statuses & custom fields
Plan — Custom statuses and custom fields are available on Startup and above. On the Free plan the Statuses and Fields pages still open and still list everything you configured: existing fields keep collecting values on every new post, and posts keep moving through your existing statuses. What stops is adding, renaming, reordering, or deleting them. Upgrade at accounts.frugalsaas.com/billing.
Every board starts with a sensible default workflow, but no two teams triage the same way. heedback lets each workspace shape both the statuses a post moves through and the fields it captures — configured once, applied everywhere the post appears (board, roadmap, and widget).
Post statuses
A post's status is how you communicate where an idea stands. Out of the box:
| Status | Meaning |
|---|---|
open | New, not yet triaged |
planned | Accepted, scheduled |
in_progress | Being built |
done | Shipped — announce it in the changelog |
closed | Won't do / duplicate |
Customizing statuses
Under Settings → Statuses you can, per workspace:
- Rename a status to your own language (e.g. Under review, Shipped).
- Add new statuses for stages your workflow needs.
- Reorder them so the roadmap columns read in the right sequence.
- Recolor them so each status is recognizable at a glance.
Changing a status label updates it everywhere at once — existing posts keep their place in the workflow, they just show the new name and color.
Custom fields
A title and a description can't capture everything you need to triage well. Custom fields add structured inputs to your board's submission form so every post arrives with the context you care about.
Define them under Settings → Fields. Common examples:
- Severity — a single-select (Low / Medium / High / Critical) on a bug board.
- Customer tier — which plan the requester is on, to weigh paying customers.
- Affected users — a number, to size the impact.
Fields appear on the public form and the widget, are stored on each post, and are visible to makers in the dashboard — so you can sort and prioritize by the things that matter to your product, not just vote count.